General Mediator Training Course

Programme Objectives

Mediation is a way of resolving disputes.  The role of a mediator is to use various techniques to help the parties in dispute to find out possible ways to solve conflicts and reach an agreement on the disputed matter through a win-win settlement.  It is also useful in daily life to break the predicament of interpersonal relationships and maintain effective communication.  The course provides a brief account of the elementary skills on mediation, including its basic principles, procedures, techniques and applications.

Programme Features

  • 40 total contact hours;

  • Face-to-face lectures with discussion, role play and case study;

  • The medium of instruction of the programme is Cantonese (supplemented by English).  Study materials will mainly be in English.

Assessment and Award

  • Settlement agreement drafting assessment (25%); and

  • End-of-course assessment (75%).


  • Certificate of Attainment will be issued to students who have attended 80% or above of the classes and passed each of the course assessment.


  • Certificate will be issued to students with the attendance rate of 100% and passed each of the course assessment. With this Certificate, students can apply directly with the Hong Kong Mediation Accreditation Association Limited ("HKMAAL") for attempting accreditation. Successful accreditation will lead to qualification of "General Accredited Mediator" and listed on the panel of the HKMAAL. For further details on the accreditation requirements and fees, please refer to HKMAAL's website  (Remarks: For those who are seeking to be an accredited mediator of the HKMAAL must have at least 3 years full-time working experience.)

Course Outline

  • Overview of conflicts, mediation and ADR approaches

  • Definition, trend and prospects of mediation

  • Mediation procedures

  • Mediation techniques

  • Communication skills and questioning skills

  • The application of body language

  • Facilitation skills and active listening

  • Reframing skills

  • Empowerment & negotiation skills

  • Handling impasses, Closing the last gap

  • Basic concept of agreement

  • Settlement agreement

  • Rules of mediation and Mediation Ordinance

  • Code of ethics for mediators

Admission Requirements

Holders of Bachelor's degree or sub-degree (or equivalent/above qualification) in any discipline.

Tuition Fee


LIFE (Prince Edward) Learning Centre
189 Prince Edward Road West, Kowloon, Hong Kong (Hong Kong Weaving Mills Association)
9:15a.m - 6:45p.m (Saturday, including 1 hour lunch break)

Class Schedule
To be announced

Application Deadline

To be announced


Lingnan Institute of Further Education
Room 301, 3/F, New Academic Block, Lingnan University, Tuen Mun, Hong Kong
Tel:(852)2616 7255
Fax:(852)2460 2049