Providing a specialised study in airline service and management
Teaching airline reservation and ticketing with the commercial software system, Amadeus, which is widely used in the airline industry
Offering a minimum of 400-hour summer internship at airport ground handling companies
Provides a specialised study in airlines ticketing and passenger service
Enhances students’ communication, interpersonal, customer service and language skills for the profession in the airline industry
Cultivates students a sense of responsibility, professional attitudes and ethics
Programme Learning Outcomes
Upon completion, students will be able to:
- develop a sense of responsibility, professional attitude and ethics;
- demonstrate good communication, interpersonal and customer service skills;
- communicate and provide passenger and ticketing service to airline passengers effectively; and
- demonstrate their analytical, problem solving and management skills by addressing various management issues in airline and travel industry.
General Education (24 Credits)
English for Oral Academic Communication
English for Hospitality
Chinese Language (Putonghua) for Communication I
Chinese Language (Putonghua) for Communication II
Introduction to Information Literacy
Free Elective (Details)
Free Elective (Details)
Programme Specific Courses (39 Credits)
Introduction to Tourism Industry
Geography for Travel and Tourism
Introduction to Airline Industry
Airport Ground Services
Global Distribution Systems
Customer Service Skills and Management
Marketing for Tourism and Hospitality
International Cultural Issues
Customer Relationship Management
Internship Training (Tourism and Hospitality)
Earn a UK Degree in 3 years
Students who are admitted to Business or Tourism related programmes offered by CCLU/LIFE will be given a “conditional offer” from the University of Stirling. Upon graduation＃, students can articulate to the 1-year Top-up Degree programmes offered by University of Stirling in collaboration with LIFE, including
University of Stirling
- One of world's top 400 universities (The Times Higher Education World University Rankings 2016)
- 2nd in Scotland and 4th in the UK (The Times Higher Education 150 Under 50, 2016)
- 384th in the World (QS World University Ranking 2015/16)
For details regarding University of Stirling, please click here
＃Students are required to meet the corresponding admission requirements. LIFE reserves the right in making the final decision to admit students to the top-up degree programmes offered by LIFE in collaboration with the University of Stirling.
The top-up degree programmes are exempted courses governed by the Non-local Higher and Professional Education (Regulation) Ordinance, Government of HKSAR. It is a matter of discretion for individual employers to recognize any qualification to which this course may lead.
Graduates of this programme are eligible to apply for admission to the full-time top-up degree programmes offered at the Lingnan University campus by LIFE in collaboration with overseas universities:
*This is an exempted course governed by the Non-local Higher and Professional Education (Regulation) Ordinance, Government of Hong Kong Special Administrative Region. It is a matter of discretion for individual employers to recognise any qualification to which this course may lead.
The College has established an articulation agreement with the following Mainland and overseas universities for our graduates to articulate to the following degree programmes.
Bachelor of Arts (Hons) in International Business Communications (Top-up), London School of Business and Management
Tourism Management, Tourism College, Huaqiao University
Some recent graduates of this programme were admitted to the following Bachelor’s Degree programmes:
Bachelor of Business Administration in Hotel and Tourism Management, The Chinese University of Hong Kong
Bachelor of Science (Hons) in Tourism Management, The Hong Kong Polytechnic University
Bachelor of Hospitality Management, The Open University of Hong Kong
- Jardine Aviation Services
- Worldwide Flight Services
- The programme offers an option of a minimum of 300-hour summer internship at airport ground handling companies.
Teaching and Learning Support
Career Talk by Hong Kong Aviation Ground Services Limited
A career talk by Hong Kong Aviation Ground Services Limited was arranged for Year 2 students of Higher Diploma in Airline Service and Management on 5 May 2017 to prepare them with up-to-date knowledge and exposures required for career development in the Airline Ground Services Industry.
With the sharing from the professionals in the industry, students could better grasp the interview skills and real-life working environment, so as to put theory into practice.
At this career talk, students can apply the position of Customer Service Officer.
Career Talk by Hong Kong Airlines Limited
A career talk by Hong Kong Airlines Limited was arranged for Year 2 students of Higher Diploma in Airline Service and Management on 20 April 2017 to expose them to up-to-date knowledge of Aviation industry specially in Inflight Service.
With the recruiting and flying experience sharing from Ms. Emily Lee, Cabin Crew Recruitment - Service Delivery Department, students could better grasp the interview skills and working environment in airlines. As a former Cabin Crew at Hong Kong Airlines Limited, Emily also shared the skills of handling the Cabin Crew Interview during this Career Talk. This was an opportunity to promote the integration of theory into practice.
Besides, experienced Cabin Crew Mr. Newton Chan has shared his own inflight service experience at Hong Kong Airlines Limited in these years as well.
At this career talk, students can apply the cabin crew positions of Hong Kong Airlines. Most students have been recruited after their interviews.
Visit to Civil Aviation Department Education Path
A visit to Civil Aviation Department Education Path was arranged for Year 1 students of Higher Diploma in Airline Service and Management.
嶺南大學持續進修學院 University of Stirling合辦 體驗英式學習 一年制銜接學士課程
The following scholarships were available for students with outstanding performance in academic studies, great achievement in extra-curricular activities and/or valuable contribution to the College/University/Community:
- Lingnan Business Faculty Members Scholarship
- Lingnan Club Scholarship
- Lingnan Education Organization Scholarship
- Lingnan University Alumni Association (Hong Kong) Scholarship