General Mediator Training Course

Programme Objectives

Mediation is a way of resolving disputes.  The role of a mediator is to use various techniques to help the parties in dispute to find out possible ways to solve conflicts and reach an agreement on the disputed matter through a win-win settlement.  It is also useful in daily life to break the predicament of interpersonal relationships and maintain effective communication.  The course provides a brief account of the elementary skills on mediation, including its basic principles, procedures, techniques and applications.

Programme Features

  • 40 total contact hours;

  • Face-to-face lectures with discussion, role play and case study;

  • The medium of instruction of the programme is Cantonese (supplemented by English).  Study materials will mainly be in English.

Assessment and Award

  • Settlement agreement drafting assessment (25%); and

  • End-of-course assessment (75%).


  • Certificate of Attainment will be issued to students who have attended 80% or above of the classes and passed each of the course assessment.


  • Certificate will be issued to students with the attendance rate of 100% and passed each of the course assessment. With this Certificate, students can apply directly with the Hong Kong Mediation Accreditation Association Limited ("HKMAAL") for attempting accreditation. Successful accreditation will lead to qualification of "General Accredited Mediator" and listed on the panel of the HKMAAL and HKMC. For further details on the accreditation requirements and fees, please refer to HKMAAL's website  (Remarks: For those who are seeking to be an accredited mediator of the HKMAAL must have at least 3 years full-time working experience.)

Course Outline

  • Overview of concepts, trend and prospects of mediation
  • Mediation processes I: mediation procedures, mediator’s opening statement
  • Mediation processes II: joint session, separate session, agenda setting
  • Mediation skills: communication skills and questioning skills,
  • Mediation skills: active listening, facilitation skills, reframing skills, negotiation skills
  • Mediation skills: application of body language, empowerment, handling impasses, closing the last gap
  • Basic concept of contract and settlement agreement
  • Rules of mediation and Mediation Ordinance
  • Code of ethics for mediators
  • Role-plays

Admission Requirements

Holders of Bachelor's degree or sub-degree (or equivalent/above qualification) in any discipline.

Tuition Fee

(Application submitted on or before 16 June 2018 can enjoy an Early Bird Discount of $2000 tuition fee deduction)

Lingnan Institute of Further Education
New Academic Block, Lingnan University, Tuen Mun, N.T.

9:15a.m - 6:45p.m (Saturday, including 1 hour lunch break)

Class Schedule
Course Commencement Date: 18 August 2018 (Saturday)

  1. 18 August 2018 (Saturday)
  2. 25 August 2018 (Saturday)
  3. 1 September 2018 (Saturday)
  4. 8 September 2018 (Saturday)
  5. 15 September 2018 (Saturday)

Application Deadline

12 August 2018 (Sunday)


Lingnan Institute of Further Education
Room 301, 3/F, New Academic Block, Lingnan University, Tuen Mun, Hong Kong
Tel:(852)2616 7255
Fax:(852)2460 2049