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Higher Diploma in Hospitality (Hotel Operations)

Key Features

  • Equipping students with professional knowledge and practical skills in hotel operations
  • Offering a minimum of 400-hour summer internship at hotels and hospitality-related organizations
  • Developing industrial connections through company visits and seminars by hospitality professionals

Programme Objectives

  • Provides specialised study in hotel operations and related disciplines
  • Improves students’ communication, interpersonal and customer service skills
  • Develops attitudes and values as well as acquires knowledge and skills vital for work in the hospitality industry

Programme Learning Outcomes

Upon completion, students will be able to:​
  • demonstrate analytical and problem solving skills required in the hotel industry;
  • demonstrate a sense of responsibility, professional attitude and ethics with reference to the industry standard;
  • ​apply relevant theories and skills to solve the operational issues and customer services problems at workplace;
  • demonstrate proficiency in oral and written language competence in both English and Chinese for future studies or work; and
  • apply problem-solving, IT and critical thinking skills for handling further studies or career pursuit.

Curriculum

General Education (24 Credits)
  • Chinese Language for Communication I
  • Chinese Language for Communication II
  • General English
  • English for Academic Purposes I
  • English for Hospitality
  • Introduction to Information Literacy
  • Free Elective (Details​)
  • Free Elective (Details​)
 
Programme Specific Courses (36 Credits)
  •  Introduction to Tourism Industry
  • Geography for Travel and Tourism
  • Introduction to Hotel Operations
  • Housekeeping Management
  • Hospitality Facilities Management
  • Managing Service in Food and Beverage Operations
  • Customer Service Skills and Management
  • Marketing for Tourism and Hospitality
  • Managing Front Office Operations
  • International Cultural Issues
  • Human Resources for Hospitality and Tourism Industries 
  • Banquet Planning
  • Internship Training（Tourism and Hospitality)
 Apart from Chinese courses and courses which require students to have working knowledge of Chinese, all courses are normally taught in English.

嶺南LIFE 高級文憑課程簡介-酒店及航空 (適合DSE、文憑及毅進文憑畢業生報讀)

Articulation Prospects

The College has established an articulation agreement with the following Mainland and overseas universities for our graduates to articulate to the following degree programmes:
  • Tourism Management, Tourism College, Huaqiao University

Some recent graduates of this programme were admitted to the following Bachelor’s Degree programmes:
  • Bachelor of Arts (Hons) Tourism and Airline Management, Edinburgh Napier University in collaboration with School of Continuing and Professional Education at the City University of Hong Kong
  • Bachelor of Business Administration in Hospitality and Real Estate, The Chinese University of Hong Kong
  • Bachelor of Science (Hons) in Hotel Management, The Hong Kong Polytechnic University

Programme Partner


Hyatt Regency Hong Kong, Sha Tin

Internship Partner

  • Cordis Hong Kong 
  • Crowne Plaza Hong Kong Kowloon East 
  • Hong Kong Gold Coast Hotel 
  • Hong Kong Ocean Park Marriott Hotel
  • Hyatt Regency Hong Kong, Sha Tin
  • Hong Kong Hotel Association
  • Hong Kong Disneyland Hotel

Career Prospects

Graduate can work in various positions, i.e.
  • Airline
  • Banquet Sales
  • Catering Services
  • Concierge Services
  • Customer Services
  • Event Planning
  • Hotels and Resorts
  • Visitor Information Centres
  • Travel Agencies

Remarks

  • The programme offers a minimum 400-hour summer internship at hotels or service related organizations.

Teaching and Learning Support

Hotel Visits


Hong Kong Disneyland Resort Visit

Hyatt Regency Hong Kong, Sha Tin Hotel Visit

Hong Kong Ocean Park Marriott Hotel Visit 



Watch Video: Download

Internship Graduation Cocktail at Hyatt Regency Hong Kong, Sha Tin

A Graduation Cocktail for our Year 1 students of Higher Diploma in Hospitality (Hotel Operations) was held successfully on 31 August 2017 to celebrate the completion of their Internship Programme at Hyatt Regency Hong Kong, Sha Tin. 
 
Dr. Raymond Ng, Director of Lingnan Institute of Further Education, and Mr. Wilson Lee, General Manager of Hyatt Regency Hong Kong, Sha Tin, were invited to deliver the opening remarks.  They appreciated the efforts of our students in this Internship Programme and encouraged them to develop themselves so as to contribute to hospitality industry.
 
Mr. Wilson Lee presented the Certificate of Completion to each student.  All of the guests and students enjoyed the delicious buffet which was prepared by Mr. Hongman Cheung, the Executive Chef of Hyatt Regency Hong Kong, Sha Tin.

Career Talk by Hyatt Regency Hong Kong, Sha Tin



A career talk by Hyatt Regency Hong Kong, Sha Tin was arranged.

參觀香港沙田凱悅酒店

同學參觀香港沙田凱悅酒店。
專業人士的分享有助同學掌握酒店的日常運作及管理。

款待業學生暑期實習賺經驗

嶺大高級文憑生 迪士尼實習增自信





 

Scholarship

The following scholarships were available for students with outstanding performance in academic studies, great achievement in extra-curricular activities and/or valuable contribution to the College/University/Community:
  • Lingnan Business Faculty Members Scholarship
  • Lingnan Club Scholarship
  • Lingnan Education Organization Scholarship
  • Lingnan University Alumni Association (Hong Kong) Scholarship

Continued Education Fund (CEF)

This course has been included in the list of reimbursable courses under the Continuing Education Fund.
This course/ The mother course (Title of Qualification) of this module is recognised under the Qualifications Framework (QF Level [4]).
QR Registration No.: 14/003475/L4
QR Registration QR Registration Validity Period: 01/05/2014 To On-going

For details, please refer to "Continued Education Fund (CEF)" in our website.

Graduate Sharing

羅紫伶

羅紫伶

  • 2020年款待業（酒店實務）高級文憑課程畢業生
  • 升讀香港理工大學專業進修學院款待業管理（榮譽）文學士一年級
這個課程讓我們可以了解各種關於酒店行業的知識，從基本的酒店業概況，再由淺入深到不同的部門運作，例如餐飲部、房務部和前台部，也會學習如何處理與顧客的關係等。在學習課本上的內容以外，我們亦有機會親身體驗收拾酒店的床鋪和擺放餐桌位置，做到理論結合實踐。除此之外，最令我印象深刻的必定是暑假期間到沙田凱悅酒店進行實習。在餐飲部的咖啡廳實習的兩個半月真的令我大開眼界，不但可以見識到真正酒店的運作模式，也能學習到不同的餐飲服務知識，如製作飲品和出餐等等。雖然整個過程很辛苦，但酒店的員工非常願意教導和幫助我們這些實習生，令我們盡快適應新環境。回想一切，這真是一個十分寶貴的機會，令我更了解這個行業，也成為了自己繼續升學的契機，甚至為未來投身這個行業做好準備。
張展程

張展程

  • 2019年款待業（酒店實務）高級文憑課程畢業生
  • 升讀香港理工大學專業進修學院款待及旅遊業管理（榮譽）文學士組合課程（款待業管理）一年級
在修讀這個課程之前，我曾以為這個學科比較簡單，慢慢地通過課程我才發現原來在酒店工作除了需要專業的知識外，還要有熱誠，明白了服務是要從心出發，靈活變通。這個學科讓我更認識和深入了解酒店的各個部門及其運作模式。非常感謝老師協助找到酒店實習的機會，慶幸我能在一間五星級酒店實習。在兩個多月的實習中，我學習了很多書本上學不到的酒店運作，體驗到知識與實踐兼備的重要，令我的學習更添精彩。兩年時光匆匆，非常感謝一路以來教導我的一班充滿熱誠的老師們和一起努力的這班可愛的同學們。
胡偉琳

胡偉琳

  • 2018年款待業（酒店實務）高級文憑課程畢業生
  • 升讀香港理工大學專業進修學院款待及旅遊業管理（榮譽）文學士組合課程一年級
在修讀高級文憑期間，我有幸獲安排到一間五星級的酒店實習，每天都充滿挑戰，也有意想不到的事情發生，從中我學到如何靈活變通、隨機應變。實習令我了解酒店的營運方式，其中印象最深刻的是在宴會上見證各新人的重要時刻，亦認識了一班對酒店業有熱誠的朋友，不但累積了工作技能，亦為我未來的事業打好基礎，豐富了我的學習歷程。