Higher Diploma in Airline Service and Management

Key Features

  • Providing a specialised study in airline service and management

  • Teaching airline reservation and ticketing with the commerial software system, Amadeus, which is widely used in the airline industry 

  • Offering a minimum of 400-hour summer internship at airport ground handling companies

Programme Objectives

  • Provides a specialised study in airlines ticketing and passenger service

  • Enhances students’ communication, interpersonal, customer service and language skills for the profession in the airline industry

  • Cultivates students a sense of responsibility, professional attitudes and ethics

Programme Learning Outcomes

Upon completion, students will be able to:​
  • demonstrate a sense of responsibility and professional attitude with reference to the industry standards;
  • apply relevant theories and skills to provide services and handle emergency cases, operational and customer services problems in airline industry;
  • demonstrate good communications, interpersonal and customer services skills at work place;
  • demonstrate proficiency in oral and written language competence in both English and Chinese for future studies or work; and
  • apply problem-solving, IT and critical thinking skills for handling further studies or career pursuit.


General Education (24 Credits)

  • Chinese Language for Communication I

  • Chinese Language for Communication II

  • General English
  • English for Academic Purposes I

  • English for Hospitality

  • Introduction to Information Literacy

  • Free Elective (Details​)

  • Free Elective (Details​)


Programme Specific Courses (36 Credits)

  • Introduction to Tourism Industry

  • Geography for Travel and Tourism

  • Introduction to Airline Industry

  • Airport Ground Services

  • Airline Operations

  • Global Distribution Systems

  • Customer Service Skills and Management

  • Marketing for Tourism and Hospitality

  • Airfare Calculation

  • International Cultural Issues

  • Human Resources for Hospitality and Tourism Industries

  • Inflight Services

  • Internship Training (Tourism and Hospitality)

Apart from Chinese courses and courses which require students to have working knowledge of Chinese, all courses are normally taught in English.

嶺南LIFE 高級文憑課程簡介-酒店及航空 (適合DSE、文憑及毅進文憑畢業生報讀)

Articulation Prospects

The College has established an articulation agreement with the following Mainland and overseas universities for our graduates to articulate to the following degree programmes.

  • Tourism Management, Tourism College, Huaqiao University

Some recent graduates of this programme were admitted to the following Bachelor’s Degree programmes:

  • Bachelor of Business Administration in Hospitality and Real Estate, The Chinese University of Hong Kong

  • Bachelor of Business Administration in Hotel and Tourism Management, The Chinese University of Hong Kong

  • Bachelor of Science (Hons) in Tourism and Event Management, The Hong Kong Polytechnic University

  • Bachelor of Business Administration with Honours in Hotel and Sustainable Tourism Management, The Open University of Hong Kong

Internship Partner

  • Cathay Pacific Airways Limited
  • China Travel Service (Hong Kong) Limited
  • Hong Kong Airport Services Limited
  • Jardine Airport Services Limited
  • SATS
  • Hong Kong Wing On Travel Service Limited
  • ​Worldwide Flight Services

Career Prospects

  • Airline Service

  • Customer Service 

  • Event Planning 

  • Recreation and Leisure 

  • Visitor Information Centres 

  • Travel Agencies 


  • The programme offers a minimum 400-hour summer internship at airport ground service or travel agencies.

Teaching and Learning Support

學院與航空業界緊密聯繫 助畢業生踏出康莊職場路

裝備航空知識 展開「起飛」工作旅程

Career Talk by Hong Kong Aviation Ground Services Limited

A career talk by Hong Kong Aviation Ground Services Limited was arranged for Year 2 students of Higher Diploma in Airline Service and Management on 5 May 2017 to prepare them with up-to-date knowledge and exposures required for career development in the Airline Ground Services Industry.
With the sharing from the professionals in the industry, students could better grasp the interview skills and real-life working environment, so as to put theory into practice.
At this career talk, students can apply the position of Customer Service Officer.


Career Talk by Hong Kong Airlines Limited

A career talk by Hong Kong Airlines Limited was arranged for Year 2 students of Higher Diploma in Airline Service and Management on 20 April 2017 to expose them to up-to-date knowledge of Aviation industry specially in Inflight Service.
With the recruiting and flying experience sharing from Ms. Emily Lee, Cabin Crew Recruitment - Service Delivery Department, students could better grasp the interview skills and working environment in airlines.  As a former Cabin Crew at Hong Kong Airlines Limited, Emily also shared the skills of handling the Cabin Crew Interview during this Career Talk.  This was an opportunity to promote the integration of theory into practice.
Besides, experienced Cabin Crew Mr. Newton Chan has shared his own inflight service experience at Hong Kong Airlines Limited in these years as well.
At this career talk, students can apply the cabin crew positions of Hong Kong Airlines. Most students have been recruited after their interviews.


Visit to Civil Aviation Department Education Path


A visit to Civil Aviation Department Education Path was arranged for Year 1 students of Higher Diploma in Airline Service and Management.

航空業增長勁 晉升快機會多


The following scholarships were available for students with outstanding performance in academic studies, great achievement in extra-curricular activities and/or valuable contribution to the College/University/Community:

  • Lingnan Business Faculty Members Scholarship
  • Lingnan Club Scholarship
  • Lingnan Education Organization Scholarship
  • Lingnan University Alumni Association (Hong Kong) Scholarship

Continued Education Fund (CEF)

This course has been included in the list of reimbursable courses under the Continuing Education Fund.
This course/ The mother course (Title of Qualification) of this module is recognised under the Qualifications Framework (QF Level [4]).

QR Registration No.: 12/000900/4
QR Registration QR Registration Validity Period: 01/09/2013 To On-going

For details, please refer to "Continued Education Fund (CEF)" in our website.

Graduate Sharing



  • 2020年航空服務及管理高級文憑課程畢業生
  • 升讀香港理工大學旅遊業及會展管理(榮譽)理學士三年級


  • 2019年航空服務及管理高級文憑課程畢業生
  • 現任國泰航空空中服務員


  • 2018年航空服務及管理高級文憑課程畢業生
  • 現職香港航空機艙服務員