*Higher Diploma in Airline Service and Management

Key Features

  • Providing a specialised study in airline service and management

  • Teaching airline reservation and ticketing with the commercial software system, Amadeus, which is widely used in the airline industry

  • Offering a minimum of 400-hour summer internship at airport ground handling companies

Programme Objectives

  • Provides a specialised study in airlines ticketing and passenger service

  • Enhances students’ communication, interpersonal, customer service and language skills for the profession in the airline industry

  • Cultivates students a sense of responsibility, professional attitudes and ethics

Programme Learning Outcomes

Upon completion, students will be able to:​
  • demonstrate a sense of responsibility and professional attitude with reference to the industry standards;
  • apply relevant theories and skills to provide services and handle emergency cases, operational and customer services problems in airline industry;
  • demonstrate good communications, interpersonal and customer services skills at work place;
  • demonstrate proficiency in oral and written language competence in both English and Chinese for future studies or work; and
  • apply problem-solving, IT and critical thinking skills for handling further studies or career pursuit.

Curriculum

General Education (24 Credits)

  • General English

  • English for Oral Academic Communication

  • English for Hospitality

  • Chinese Language (Putonghua) for Communication I

  • Chinese Language (Putonghua) for Communication II

  • Introduction to Information Literacy

  • Free Elective (Details​)

  • Free Elective (Details​)

 

Programme Specific Courses (39 Credits)

  • Introduction to Tourism Industry

  • Geography for Travel and Tourism

  • Introduction to Airline Industry

  • Airport Ground Services

  • Global Distribution Systems

  • Customer Service Skills and Management

  • Marketing for Tourism and Hospitality

  • Airfare Calculation

  • International Cultural Issues

  • Customer Relationship Management

  • Inflight Services

  • Airline Operations

  • Internship Training (Tourism and Hospitality)

 

Apart from Chinese courses and courses which require students to have working knowledge of Chinese, all courses are normally taught in English.
 

Articulation Prospects

The College has established an articulation agreement with the following Mainland and overseas universities for our graduates to articulate to the following degree programmes.

  • Tourism Management, Tourism College, Huaqiao University


Some recent graduates of this programme were admitted to the following Bachelor’s Degree programmes:

  • Bachelor of Business Administration in Hotel and Tourism Management, The Chinese University of Hong Kong

  • Bachelor of Science (Hons) in Tourism Management, The Hong Kong Polytechnic University

  • Bachelor of Hospitality Management, The Open University of Hong Kong

Internship Partner

  • Cathay Pacific Airways Limited
  • China Travel Service (Hong Kong) Limited
  • Hong Kong Airport Services Limited
  • Jardine Airport Services Limited
  • SATS
  • Hong Kong Wing On Travel Service Limited
  • ​Worldwide Flight Services

Career Prospects

  • Airline Services

  • Customer Services

  • Event Planning

  • Recreation and Leisure

  • Visitor Information Centres

  • Travel Agencies

Remarks

  • The programme offers a minimum 400-hour summer internship at airport ground service or travel agencies.

Teaching and Learning Support

學院與航空業界緊密聯繫 助畢業生踏出康莊職場路

裝備航空知識 展開「起飛」工作旅程

Career Talk by Hong Kong Aviation Ground Services Limited

A career talk by Hong Kong Aviation Ground Services Limited was arranged for Year 2 students of Higher Diploma in Airline Service and Management on 5 May 2017 to prepare them with up-to-date knowledge and exposures required for career development in the Airline Ground Services Industry.
 
With the sharing from the professionals in the industry, students could better grasp the interview skills and real-life working environment, so as to put theory into practice.
 
At this career talk, students can apply the position of Customer Service Officer.

 
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Career Talk by Hong Kong Airlines Limited

A career talk by Hong Kong Airlines Limited was arranged for Year 2 students of Higher Diploma in Airline Service and Management on 20 April 2017 to expose them to up-to-date knowledge of Aviation industry specially in Inflight Service.
 
With the recruiting and flying experience sharing from Ms. Emily Lee, Cabin Crew Recruitment - Service Delivery Department, students could better grasp the interview skills and working environment in airlines.  As a former Cabin Crew at Hong Kong Airlines Limited, Emily also shared the skills of handling the Cabin Crew Interview during this Career Talk.  This was an opportunity to promote the integration of theory into practice.
 
Besides, experienced Cabin Crew Mr. Newton Chan has shared his own inflight service experience at Hong Kong Airlines Limited in these years as well.
 
At this career talk, students can apply the cabin crew positions of Hong Kong Airlines. Most students have been recruited after their interviews.

 
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Visit to Civil Aviation Department Education Path

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A visit to Civil Aviation Department Education Path was arranged for Year 1 students of Higher Diploma in Airline Service and Management.

航空業增長勁 晉升快機會多

Scholarship

The following scholarships were available for students with outstanding performance in academic studies, great achievement in extra-curricular activities and/or valuable contribution to the College/University/Community:

  • Lingnan Business Faculty Members Scholarship
  • Lingnan Club Scholarship
  • Lingnan Education Organization Scholarship
  • Lingnan University Alumni Association (Hong Kong) Scholarship

Continued Education Fund (CEF)

This course has been included in the list of reimbursable courses under the Continuing Education Fund.
This course/ The mother course (Title of Qualification) of this module is recognised under the Qualifications Framework (QF Level [4]).


For details, please refer to "Continued Education Fund (CEF)" in our website.

Graduate Sharing

陳耀霆

陳耀霆

  • 2019年航空服務及管理高級文憑課程畢業生
  • 現任國泰航空空中服務員
課程讓我們更了解空中服務員及地勤人員的工作,當中有很多與真實的空服員訓練一樣的模擬訓練,例如緊急開啟機艙門疏散程序以及機艙廣播等,令我對空中服務員工作大大提升興趣,更了解工作內容,受益匪淺。我在畢業前便已獲國泰航空取錄,成為一名空中服務員。我很欣賞在課程中有兩個半月的地勤人員實習,令我們對於機場運作及地勤人員的工作內容更熟悉,我們還有機會面對真實的乘客進行登記程序,這個科目提供的不只是書本上的知識,還有很寶貴的工作經驗,令我更認識自己是否合適這個行業,以及為準備入行的同學做好準備。
蘇湘雲

蘇湘雲

  • 2018年航空服務及管理高級文憑課程畢業生
  • 現職香港航空機艙服務員
除了課堂上的理論,我在香港國際機場進行了暑期實習,成為一名地勤人員,不但能夠直接了解本港航空業的發展,亦可以接觸來自世界各地的旅客,令我受益良多。另外,學院亦會邀請航空公司舉辦職業講座及面試工作坊,教導學生如何應付面試,讓我能夠畢業前把握寶貴的機會加入航空公司,現在我已達成夢想成為機艙服務員,感謝學院的教導及安排。
施宛翹

施宛翹

  • 2017年航空服務及管理高級文憑課程畢業生
  • 現任香港航空機艙服務員
就讀航空服務及管理高級文憑後,對航空業的不同工作有了更深入的認識。課程當中所包含的範疇相當廣闊,包括電腦訂位系統、客戶服務技巧及客艙服務等。學校亦會安排我們到不同的地勤公司進行實習,讓我們能將課堂所學應用到實踐中,更能直接了解業界實際工作的情況,當中所賺取的寶貴經驗對將來就業有很大的幫助。學院亦提供各類職業講座及求職面試技巧,令我畢業後能成功加入航空界!
吳嘉穎

吳嘉穎

  • 2016年航空服務及管理高級文憑課程畢業生
  • 升讀香港理工大學旅遊管理榮譽理學士課程三年級
當年我在中學文憑試成績未如理想,繼而報讀學院的航空服務及管理高級文憑課程,冀望他日銜接大學課程。學院的老師一直循循善誘, 更是良師益友,兩年裡讓我最難忘的學習經歷是有幸到University of Queensland 交流,獲益良多。