*Higher Diploma in Hospitality (Hotel Operations)

Key Features

  • Equipping students with professional knowledge and practical skills in hotel operations

  • Offering a minimum of 400-hour summer internship at hotels and hospitality-related organizations

  • Developing industrial connections through company visits and talks by hospitality professionals

Programme Objectives

  • Provides specialised study in hotel operations and related disciplines

  • Improves students’ communication, interpersonal and customer service skills

  • Develops attitudes and values as well as acquires knowledge and skills vital for work in the hospitality industry

Programme Learning Outcomes

Upon completion, students will be able to:​
  • demonstrate analytical and problem solving skills required in the hotel industry;
  • demonstrate a sense of responsibility, professional attitude and ethics with reference to the industry standard;
  • ​apply relevant theories and skills to solve the operational issues and customer services problems at workplace;
  • demonstrate proficiency in oral and written language competence in both English and Chinese for future studies or work; and
  • apply problem-solving, IT and critical thinking skills for handling further studies or career pursuit.

Curriculum

General Education (24 Credits)

  • General English

  • English for Oral Academic Communication

  • English for Hospitality

  • Chinese Language (Putonghua) for Communication I

  • Chinese Language (Putonghua) for Communication II

  • Introduction to Information Literacy

  • Free Elective (Details​)

  • Free Elective (Details​)

 

Programme Specific Courses (39 Credits)

  • Introduction to Tourism Industry

  • Geography for Travel and Tourism

  • Introduction to Hotel Operations

  • Housekeeping Management

  • Managing Service in Food and Beverage Operations

  • Customer Service Skills and Management

  • Marketing for Tourism and Hospitality

  • Managing Front Office Operations

  • International Cultural Issues

  • Customer Relationship Management

  • Banquet Planning

  • Hospitality Facilities Management

  • Internship Training (Tourism and Hospitality)

 

Apart from Chinese courses and courses which require students to have working knowledge of Chinese, all courses are normally taught in English.
 

Articulation Prospects

The College has established an articulation agreement with the following Mainland and overseas universities for our graduates to articulate to the following degree programmes:

  • Tourism Management, Tourism College, Huaqiao University


Some recent graduates of this programme were admitted to the following Bachelor’s Degree programmes:

  • Bachelor of Arts (Hons) Tourism Management, Edinburgh Napier University in collaboration with School of Continuing and Professional Education

  • Bachelor of Business Administration in Hotel and Tourism Management, The Chinese University of Hong Kong

  • Bachelor of Science (Hons) in Hotel Management, The Hong Kong Polytechnic University

Programme Partner

     

     Hyatt Regency Hong Kong, Sha Tin
 

Internship Partner

  • Hong Kong Hotel Association
  • Hong Kong Disneyland Hotel

Career Prospects

  • Airlines

  • Banquet Sales

  • Catering Services

  • Concierge

  • Customer Services

  • Event Planning

  • Hotels and Resorts

  • Travel Agencies

  • Visitor Information Centres

Remarks

  • The programme offers a minimum 400-hour summer internship at hotels or service related organizations.

Teaching and Learning Support

Internship


Watch Video: Download

Internship Graduation Cocktail at Hyatt Regency Hong Kong, Sha Tin

A Graduation Cocktail for our Year 1 students of Higher Diploma in Hospitality (Hotel Operations) was held successfully on 31 August 2017 to celebrate the completion of their Internship Programme at Hyatt Regency Hong Kong, Sha Tin. 
 
Dr. Raymond Ng, Director of Lingnan Institute of Further Education, and Mr. Wilson Lee, General Manager of Hyatt Regency Hong Kong, Sha Tin, were invited to deliver the opening remarks.  They appreciated the efforts of our students in this Internship Programme and encouraged them to develop themselves so as to contribute to hospitality industry.
 
Mr. Wilson Lee presented the Certificate of Completion to each student.  All of the guests and students enjoyed the delicious buffet which was prepared by Mr. Hongman Cheung, the Executive Chef of Hyatt Regency Hong Kong, Sha Tin.
 
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Career Talk by Hyatt Regency Hong Kong, Sha Tin

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A career talk by Hyatt Regency Hong Kong, Sha Tin was arranged.

參觀香港沙田凱悅酒店


同學參觀香港沙田凱悅酒店。

專業人士的分享有助同學掌握酒店的日常運作及管理。

款待業學生暑期實習賺經驗

 

嶺大高級文憑生 迪士尼實習增自信

Scholarship

The following scholarships were available for students with outstanding performance in academic studies, great achievement in extra-curricular activities and/or valuable contribution to the College/University/Community:

  • Lingnan Business Faculty Members Scholarship
  • Lingnan Club Scholarship
  • Lingnan Education Organization Scholarship
  • Lingnan University Alumni Association (Hong Kong) Scholarship

Continued Education Fund (CEF)

This course has been included in the list of reimbursable courses under the Continuing Education Fund.
This course/ The mother course (Title of Qualification) of this module is recognised under the Qualifications Framework (QF Level [4]).


For details, please refer to "Continued Education Fund (CEF)" in our website.

Graduate Sharing

張展程

張展程

  • 2019年款待業(酒店實務)高級文憑課程畢業生
  • 升讀香港理工大學專業進修學院款待及旅遊業管理(榮譽)文學士組合課程(款待業管理)一年級
在修讀這個課程之前,我曾以為這個學科比較簡單,慢慢地通過課程我才發現原來在酒店工作除了需要專業的知識外,還要有熱誠,明白了服務是要從心出發,靈活變通。這個學科讓我更認識和深入了解酒店的各個部門及其運作模式。非常感謝老師協助找到酒店實習的機會,慶幸我能在一間五星級酒店實習。在兩個多月的實習中,我學習了很多書本上學不到的酒店運作,體驗到知識與實踐兼備的重要,令我的學習更添精彩。兩年時光匆匆,非常感謝一路以來教導我的一班充滿熱誠的老師們和一起努力的這班可愛的同學們。
胡偉琳

胡偉琳

  • 2018年款待業(酒店實務)高級文憑課程畢業生
  • 升讀香港理工大學專業進修學院款待及旅遊業管理(榮譽)文學士組合課程一年級
在修讀高級文憑期間,我有幸獲安排到一間五星級的酒店實習,每天都充滿挑戰,也有意想不到的事情發生,從中我學到如何靈活變通、隨機應變。實習令我了解酒店的營運方式,其中印象最深刻的是在宴會上見證各新人的重要時刻,亦認識了一班對酒店業有熱誠的朋友,不但累積了工作技能,亦為我未來的事業打好基礎,豐富了我的學習歷程。
李俊銘

李俊銘

  • 2017年款待業(酒店實務)高級文憑課程畢業生
  • 升讀嶺南大學持續進修學院與 University of Stirling合辦的管理學(榮譽)理學士一年級
由於文憑試成績不盡如人意,有意投身酒店業卻又感前路茫茫無從入手。得知學院提供款待業(酒店實務)高級文憑課程,加上讀書時間彈性,課程又提供各種實務知識,例如鋪床訓練、各種模擬訓練以及於一年級時提供的酒店實習等,令我在投身酒店業前做好充分的準備。除此以外,學院設施配套完善,老師亦十分照顧學生,在學業和就業兩方面為學生提供充足的關懷與支持。
韓文妮

韓文妮

  • 2016年款待業(酒店實務)高級文憑課程畢業生
  • 升讀香港理工大學專業進修學院款待業管理(榮譽)文學士課程一年級
過去兩年就讀LIFE的款待業(酒店實務)高級文憑課程,學到很多關於酒店運作的知識,又曾參觀酒店,課程理論與實踐並重,令我對酒店行業產生濃厚興趣,在此非常感謝LIFE老師的教導。老師也鼓勵我努力進修,我順利升讀學士課程,並有意在畢業後在酒店工作。